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Technical Support

Before contacting Macropod Software for help, please check the FAQ (frequently asked questions) below to see if your technical issue is addressed. If you cannot resolve the issue after consulting the FAQ, please contact Macropod Software technical support by clicking the 'Contact Us' button to the left and describe your technical issue. Be sure to include the application's version number and your operating system type and version.

Frequently Asked Questions [ODLog | KoalaCalc]:

ODLog FAQ:

Question: My evaluation period has lapsed but I don't want to wait until my registration key arrives. Is there a way to extend the evaluation period?

      Answer: There is no way to extend the evaluation period, but for good reason. You can register online using a credit card and have a registration key e-mailed to you in a matter of minutes. Click here to place an order.

    Question: When I download ODLog Classic from the Macropod Software web site, I get a file that ends in hqx. What do I do next?

      Answer: The Mac OS 9 version has been compressed in Stuffit format and then encoded in binhex format. This is the most common encoding method used on the web for Macintosh files. To convert these archives to a usable format, you'll need to use a utility such as Aladdin Systems' Stuffit Expander. You can download this free utility from http://www.aladdinsys.com

    Question: The data collected by ODLog Classic doesn't increment in 0.1 sec increments. Is there any way to correct this?

      Answer: Most older PowerPC and all G3- and G4-based computers will have no difficulty with precise 0.1 sec incremental timing of events. However, event timing on some older slower computers will not increment in 0.1 sec intervals. If timing accuracy is important, there are certain steps you can take to improve accuracy on older computers. First, make sure no other programs are running in the background. Second, because each enabled button requires CPU resources, make sure you reduce the number of enabled buttons to the number actually required. This can be done by adjusting the "no. of buttons" setting. Last, when the session duration is set to "unlimited", the progress bar displayed will be the standard Macintosh "barber pole" type rather than a gradually filling progress meter. Older computers have difficulty keeping up with the graphic redrawing needed to display this type of progress bar. Therefore, do not use unlimited duration sessions with older computers. Instead, set the session duration to a large value, say 1000 hours, and end the session manually by clicking the End button at the appropriate time.

    Question: How do I configure ODLog to line up the data in the Data Window in proper columns?

      Answer: Ensure your data window is wide enough to display an entire row of data or your data will wrap to the next line. If resizing your data window to the largest size is still not wide enough to accommodate an entire row of data, try decreasing the font size. Also, make sure you reduce the number of enabled buttons to the number actually required. This can be done by adjusting the "no. of buttons" setting. Doing this will reduce the number of data columns written to the data window. Note that the appearance of the data as it is being collected will have no effect on your saved data file.

    Question: Why can't I save my data?

      Answer: Data can be saved by selecting Save" or 'Save As..." in the File menu. These options are deliberately not available if the data window is not active. Simply click anywhere in the data window to move it to the front and make it the active window. The save menu options are also deliberately grayed out when a session is running. To save your data, you will first need to pause or end the session.

    Question: I'm using ODLog Classic and it says I need to increase my application memory size or data loss may occur. Why do I need to do this and how is it done?

      Answer: Like all Mac OS 9 applications, ODLog needs to have a certain amount of RAM set aside for it when the application is launched. ODLog requires approximately 2 megabytes of RAM, plus enough RAM to accommodate its data file. By default, ODLog will set aside about 5 megabytes of RAM (1 megabyte = 1024 Kbytes). This is enough for the application itself plus a 3 megabyte data file. If you need to work with data files any larger than 3 megabytes, you'll need to set aside more RAM for your data. Failure to do so will lead to the loss of your data because there will be no memory set aside to store it. To increase the amount of memory allocated to ODLog, first make sure ODLog is not running. Next, select the ODLog application's icon by clicking on it once with your mouse. Then choose File -> Get Info -> Memory, or press command-I and then choose the Memory drop down menu. Increase the value in the Preferred box such that it is greater than 2048 K plus the size of the largest data file you're likely to use. For example, if you want to use a 4 megabyte data file, change this value to 6144 K. Try not to choose a value that greatly exceeds your requirements because the larger the value you choose, the less memory will be left over to run other applications concurrently with ODLog.

KoalaCalc FAQ:

Question: Why doesn't KoalaCalc support parentheses or the correct order of mathematical functions?

Answer: The main calculator was deliberately designed to calculate sequentially. For example, entering 2+3*4 will produce 20, not 14. KoalaCalc's "expressions" calculator can be used for parentheses or to follow order of operations rules in your calculations. The "expressions" calculator can be activated by clicking the tab labelled "Exp" when KoalaCalc is in Advanced mode. Tip: clicking the expression calculator's result will transfer this value back to the main calculator.

Question: Can I turn off or configure KoalaCalc's sounds?

Answer: Yes, simply click on Preferences... in the KoalaCalc menu. Click the Sound button, then select your preferred sound options.

Question: Is there a simple way to delete the contents of all memory banks? Clicking the MC (memory clear) button and selecting each one is tedious.

Answer: Yes, hold down the option key and click the MC button.

Question: Why doesn't KoalaCalc support more features (e.g., RPN mode, engineering mode, graphing, matrix manipulations, binary, octal, hexadecimal, etc.)?

Answer: We receive hundreds of requests for additional features and would like to incorprate them all. However, the highest priority for future KoalaCalc development is the simplicity of the user interface. With the addition of every new feature, the application's complexity increases. This is not to say that we will not add more features. In fact, most of the improvements to KoalaCalc were sparked by user suggestions. For a new feature to be added it must benefit many users and must not jeopardize the simplicity and intuitiveness of the interface. When you suggest a feature addition or modification, make sure you also include the specifics of how the interface would look and behave. That is, if you suggest a new button, where will it go? What should be deleted or modified as a consequence of the change? Also keep in mind that KoalaCalc is freeware so the amount of time available to further its development is very limited.

Question: Does KoalaCalc run on Tiger (Mac OS X 10.4.x)?

Answer: Yes. KoalaCalc is fully compatible with Mac OS X.

Question: I moved KoalaCalc to a second monitor, and later disconnected the monitor. Now when I launch KoalaCalc it appears off screen. Can I fix this somehow?

Answer: This is a known issue that we hope to correct in the near future. In the meantime, the problem can be fixed by deleting KoalaCalc's preference file. The file is called "KoalaCalc4 preferences" and is located in the folder ~user/Library/Preferences where ~user refers to your user's home folder. Simply quit KoalaCalc, move the preferences file to the trash, then resttart KoalaCalc.

Copyright Macropod Software™. ODLog™ is a trademark of Macropod Software. All rights reserved. Last modified May 11, 2010.